frequently asked questions

Yes! Paws n' Relax is welcoming new clients. Our groomers Carly, Shirley, Courtney, and Kyla look forward to pampering your pup.

Call or text us at (203) 362-7990 to book your dog's appointment. We'll discuss your pup's grooming needs, answer any questions, and hep you choose the right service.

Most appointments take approximately 2 hours. Timing varies on your dog's size, coat condition, service, and comfort with grooming. We'll provide an estimated pickup time at check-in and will notify you by call or text 15 minutes before your pup is ready.

We require 24 hours notice before canceling your appointment as our groomers work on commission and it is hard to fill these spots day of. Our confirmation texts go out 48 hours in advance to remind clients of their pet’s scheduled appointment. If you do not cancel within the 24 hour window, it is considered a no show appointment and you will be charged 100% of the grooming fee. Please refer to our Policies page for further information. 

Please plan to pick up your dog within 30 minutes after we notify you that their grooming is complete. Prompt pickup helps keep your dog comfortable and allows our salon to run smoothly. If you anticipate a delay, please call us. You can refer to our Policies page regarding late pickup and daycare fees.

Pricing depends on your dog's size/weight, coat type and condition, temperament, and the service requested. Our service menu provides starting prices. Additional time needed for matting, coat care, or specialized handling may affect the total. 

Your dog's ideal schedule depends on their coat type, haircut, lifestyle, and at home maintenance. Regular appointments help keep their coat clean, comfortable, and manageable. We're happy to recommend a schedule suited to your pup's needs. Many of our existing clients come on a 6-8 week schedule for reference.

Yes! We love welcoming puppies and helping them become comfortable with the grooming process. Early visits focus on gentle introductions to the salon, equipment, and handling. Your puppy should receive it's rabies vaccination around 4-5 months old and typically that is when you should book it's first professional groom.

Yes! Please let us know about anxiety, mobility limitations, medical conditions, or previous grooming difficulties when booking. We'll discuss whether we can safely accommodate your dog and what adjustments may help. Your pup's comfort and safety guide the grooming process.

We'll assess your dog's coat and discuss the safest, most comfortable option with you. Tight or extensive matting may require a shorter haircut rather than brushing it out. Additional charges may apply for the time and care needed. We can show you how to prevent matting between visits. Also please refer to our policy page as we believe in humanity over vanity in our salon.

Yes! Standalone nail trims are $20. They are available by appointment during our business hours.

We require a copy of your dog's official rabies certificate as required by Connecticut State Law and the Agricultural Dept. Please provide vaccination records either before or on the day of your pup's appointment. 

Please bring your dog on a leash attached to a secure collar or harness, along with any required vaccination records. You are welcome to bring their favorite treats as well as any inspiration photos if you have a particular haircut in mind.